Refund Policy

Subscriptions. You can cancel any time and your service continues to the end of the period you have already paid for. Fees already paid are non-refundable, and we do not issue partial or pro-rated refunds for the current period. There are no cancellation fees.

Quoted custom work. Refund terms for bespoke development or automation are set out in each written quote, which controls for that engagement.

Managed Ops subscriptions. Managed Ops is billed monthly, per server. You can cancel any time; service continues to the end of the month you have already paid for. The current month is not refunded, unless we fail to deliver that month's one-page report, in which case we refund that month's fee.

Hangar hosting. Hangar hosting is billed monthly, per app. You can cancel any time; nothing is prorated, and your data is exported on request within 14 days.

Hourly work. Hourly hands-on work is billed after it is delivered, by invoice, at the published rates. If you disagree with an invoice, email us at hello@starhold.dev within 14 days of the invoice date and we will review it.

Billing disputes. If a charge looks wrong, email us first at hello@starhold.dev — we review billing disputes and respond within 5 business days, usually faster than a card dispute. You always retain your card network's chargeback rights.

Cancellation. Cancel from your account or by emailing hello@starhold.dev; service runs to the end of the paid period, then stops.

Last updated 13 June 2026.